leadership development

As a Leader Do Your Presentation Communication Skills Suck?

November 7, 2014 By Sam Palazzolo, Managing Director

The Point: While this might not be the main criteria on an executive’s job description, giving presentations is a regular feature of your C-Suite career. Most CEOs think that their position in the organization will ensure that everyone will listen to what they present and accept it wholeheartedly. But when it comes to long-term success as a leader, this is not the best strategy to follow… In other words, it’s not a given! Following are some effective leadership development skills that will help you give great presentations… Enjoy!

#4 Have Technical Command Over Your Material

Preparation is key. If the audience gets the slightest impression that you are speaking impromptu (see next point), then they will not take your presentations seriously or perhaps take it too lightly. Any future endeavor in this regard will just be a waste of time. So even if you are an expert in the topic you will speak on, you should still develop a logical outline on paper.

#3 Speak, Don’t Read

While you have prepared notes and PowerPoint slides, you should NOT read off them. Your presentation should be like a conversation, not a robotic repetition of facts and figures. You have to develop a nice balance of intense preparation and impromptu speaking to make your presentation as natural as possible. For instance, you can choose to include some humor or comment on a recent cultural event to increase the audience’s interest in what you have to say at the opening, middle or closing (It’s complicated, right?)

#2 Command Attention

As mentioned at the outset, you simply cannot expect people to pay you complete attention simply because you’re a C-Suite executive. Instead, you have to make sure you’re using the right body language and gestures to ensure that your audience is really listening. Stand upright, and maintain eye contact with the audience are two examples of proper presentation body language.

#1 Be Concise

Writing or speaking more is not considered authoritative any more. Consider what Winston Churchill had to say on the length of the speech:

‘If you want me to speak for two minutes, it will take me three weeks of preparation, it will take me a week to prepare. If you want me to speak for an hour, I am ready now.’

There is much wisdom in this quote. You have to respect people’s time and get straight to the point. When you are clear and succinct in your presentations, your audience will not resent it (but actually anticipate it).

Summary

Presentations being a vital part of leadership communication skills, you have to use the tips given above to boost the quality of your presentations. Pay special attention to the general mood of the audience, and based on that, use a mix of preparation and casual conversation, all the while using body language to command their attention.

If you’d like more information about Tip of the Spear’s Business Advisory Services, consisting of Centered Executive Coaching, Leadership Development through ‘The Leadership Challenge’ methodology, and Communication Skills Training for Leaders use the CONTACT US page of this website.

How to Ensure Leadership Development Succeeds

November 6, 2014 By Sam Palazzolo, Managing Director

The Point: Here at the Tip of the Spear ‘The Point!’ blog we have highlighted the importance of investing in leadership development. We have also talked about how effective leadership development is in terms of ROI (such as with Executive Coaching). But all these benefits are only possible if the leadership development is approached in the right manner. In this post, we list four tips to make a leadership development endeavor successful… Enjoy!

#4 Measure Results

More often than not, the effectiveness of a leadership development program is judged by the satisfaction of the executives. While there is nothing wrong in using satisfaction as a criterion, Bbut satisfaction doesn’t always guarantee effectiveness. In fact, satisfaction can also mean that executive wasn’t challenged at all during the development training. Money wasted. The same is true when you only use participant feedback. In this scenario, the trainee will learn to game the system and perform in a specific manner simply to ‘pass the test’.

That is why it necessary to use effective systems to track progress and measure changes in the leader’s behavior over time. If participant feedback proves to be ineffective, imagine the implications ofconsider using 360 degree-feedback, where the results of the training exercises are shared with others. Of course, you can still say that the leader will only perform under the fear of negative feedback in this case as well, instead of experiencing genuine behavioral changes. But more on this in a while.

In the long run, the true measure of leadership development success is productivity boosts, cost savings, improved job satisfaction, and increased profits.

#3 Personal Development

While leadership training focuses on improving the corporate performance of managers and executives, many a times this involves prying a little in the trainee’s personality as well. Sometimes, a reluctance to change and improve as a leader often stems from the person’s mind-set. Employees, fellow managers, and even the board of directors don’t feel comfortable in addressing these issues, but this is where a leadership coach comes in. He will identify the root cause of why the leader is acting in the way he does, which may prove to be a little discomforting at first (see the point on satisfaction above), but this is necessary. Maybe the person is an introvert, or he has trust issues. These need to be resolved so that company objectives are fulfilled.

#2 Context is King

Many things come under the leadership umbrella: writing, speaking, listening, body language, confidence, personal grooming, emotional intelligence, and so on. You may excel at some of theseleadership skills, while lack at others. The key is to identify which areas of your leadership persona are most relevant to the company’s overall goals (or current strategic needs), and then to determine which of these skills need improvement. For best results, leadership training should only be focused on 1-2 core areas.

#1 Development on the Job

Finally, considering that the leader is the most crucial element in the organizational structure, it is hard to determine the mode of training. Should he take some time off work, be trained after work, or during the job? Every option has its pros and cons, but theThe third one seems to be the best, considering that this will not affect the company’s operations in any way. For example, if the trainee is an introvert and he needs to make a presentation on the company’s financial progress in the last quarter, the coach can teach him how to face a crowd with confidence. Thus, he is not only being trained while working, but the quality of his work will improve in the process. Not to mention, you will get feedback from the very people you are leading.

Summary

Once again, the only way in which leadership training can succeed is when it is approached with the right frame of mind. Underlying issues need to be identified, the training should be contextual, and most importantly, there should be a robust method to track results.

10 Leadership Development Goals for 2015

November 5, 2014 By Sam Palazzolo, Managing Director

The Point: Leadership development is the need of the hour for 2015 (or it should be!) More and more organizations are recognizing this need, which is resulting in billions of dollars being spent on training C-suite executives. However, a leadership development program is effective only when the objectives are clearly defined. Here are 10 leadership development goals that you can consider working in 2015… Enjoy!

#10 Greater Interaction With Your Team

Stop hiding behind your desk. Open your cabin door on a regular basis, and try to interact with your colleagues and employees. Emphasis on interaction. Most CEOs like to speak in monologue, even in front of an audience. Avoid that, and instead, increase two-way communication with your team.

#9 Action Based on Data

Intuition is not enough when you are leading a business. You need to stay up-to-date on your data, not only from the company archives, but from market surveys, reports, white papers, and trade journals etc. While innovation is essential for long-term growth, when there are budgetary concerns, you need implement strategies that is known to work.

#8 Strive for Clarity

Today’s business climate is marred by volatility. Leaders need to be on the go to stay at par with competition. While this calls for leaders that are flexible, it is equally important that they should know to communicate with clarity. Whether it is informing your team of a new business policy or introducing a new communication system in the office, you should learn the art of getting straight to the point without wasting a moment.

#7 Meaningful Messages

This follows from the previous point. Improving communication is one thing, but needless meetings, emails, memos, and presentations only interrupt your team instead of helping them work better. So, while you should entertain casual conversations with your colleagues from time to time, for the most part, you should speak only to add value to your listeners.

#6 Be Open to Criticism

In this age where employee/management trust is at an all-time low, those leaders are lucky that a team that speaks honestly to them. Once you assure people that you will give their opinions a fair hearing (even if they go against something you said and did earlier), you not only build trust with your team, but you always know what is going on in their mind.

#5 Talent Development

The leader of tomorrow actively participates in finding and nurturing employees that will implement those instructions to the best of their abilities. If you want to lead the best team, then you essentially need to handpick the topmost talent in the organization.

#4 Pick Out Future Leaders

In line with #5, a mark of a true leader is that he prepares others to take his position when his time is up. If you the company that you ran with such fervent passion to reach new horizons, then you need to develop leaders from your team that will carry your mission forward with the same vigor.

#3 Return to the Basics

As mentioned above, leaders are responsible for taking fast-paced decisions. However, instead of constantly focusing on the short-term decisions, you need to go back to the mission statement of the company. See whether the company is going on track and whether the mission statement needs some amendment or not.

#2 Be Open to Suggestions

See #6. As you encourage people to share their opinions, you get to understand a crucial business issue from all angles. For instance, it is the sales team that knows which marketing messages work the best, which can help you create the most effective marketing strategy on a tight budget.

#1 Empower your Team

Finally and most importantly, a wise and dynamic leader is essential to boost a company’s bottom-line. However, when all the thinking and decision making rests on one man’s shoulders, then he wouldn’t be able to avoid burnout for long. What needs to be done is to teach every person on your team to think for themselves. They should be able to contribute meaningfully when it comes to finding solutions for unique business problems. This way, the success of the company will not be dependent on individuals.

Summary

To sum up, as we enter into 2015, you should create leadership development goals for yourself and make all efforts possible to achieve them to stay on top of your game.

Who Needs Executive Coaching Anyway?

October 15, 2014 By Sam Palazzolo, Managing Director

The Point: The job description of executives is changing all the time (just ask those that compile leadership development material!) It is no longer enough to take credit for past success. You constantly need to stay ahead in the game through leadership development in order to realize your full potential. In this post, we’ll take a look at who exactly needs executive coaching… Enjoy!

#3 Identify the Problem at Hand

To start off, you need to ascertain the reason why you are calling in a coach. For the most part, executive coaching is a great option when organizations needs behavioral change in its top-tier leadership. For instance, the CIO (Chief Information Officer) might need help with asserting his authority during board meetings.

But do note that an executive coach by the end of the day is just a person that works with an executive how to solve their own problems. The coach doesn’t solve the problems for them. If the leaders in place aren’t effectively leading the organization, then not even the best executive coaching program can ‘fix’ him.

#2 The Willingness to Learn and Change

The best leadership development programs easily run in the hundreds of thousands of dollars. But all this money will be wasted if the organization and individual leader seek a coach/mentor for a person that is unwilling to learn. For example, if an executive has been pressured by the board of directors to undergo training, then chances are that the necessary behavioral change will not materialize (and even if it does, it will not be long-lasting!)

#1 Organizational Support

Finally and most importantly, no executive coaching program can reap positive results if it doesn’t have organizational support. Behavioral change is not easy, but it can be accomplished if the leader has people around them for support. Likewise, if other executives on the leadership team are simply indifferent to progress (if not downright hostile), a leader will find it hard to achieve results.

A common feature of Tip of the Spear Centered Executive Coaching is getting feedback from the team to ascertain how they view their leader. This forms the basis of what targets will be set for the coaching session (which lasts for 6-12 months), and which areas of the leader’s behavior need immediate changes.

Summary

The higher a person is on the organizational hierarchy, the more they need a coach/mentor to help guide and reflect on leadership blind spots that mostly go unnoticed.

If you’d like more information on Tip of the Spear’s Centered Executive Coaching offerings, use the CONTACT US section of this website.

Three Communication Systems, Strategies and Skills of the Best CEOs

October 15, 2014 By Sam Palazzolo, Managing Director

The Point: What is the job of a CEO? Opinions may vary, but perhaps Peter Drucker answered the question best when he stated “The CEO is the link between the Inside that is ‘the organization,’ and the outside of society, economy, technology, markets, and customers.” One of the leadership development keys to fulfilling this role, is that the executive needs to undergo robust communication skills training for leaders. In this post, we outline three (3) necessary skills and strategies needed to become a successful CEO… Enjoy!

#3 Exceptional Public Speaking Skills

All managers and leaders need public speaking skills as part of their leadership development, but in the case of the CEO, it is not enough to speak to the workforce or the board of directors. Keeping the definition given above, the CEO is the face of the company that represents the organization in the media and industry forums.

If you get the time, watch the 2005 remake of Fun with Dick and Jane. At the start of the movie, Dick Harper (Jim Carrey) is made the Vice President of Communications at his firm. The very next day, he is called to appear on a financial TV show, where the host and a politician lambast him with questions pertaining to the fiscally irresponsible behavior of his company.

No, Dick Harper doesn’t use his charisma to navigate through the interview and ultimately become a successful CEO (he ultimately becomes a crook). But this scene goes to show what happens when you have the wrong person representing you in media. It also highlights the importance of public speaking skills as a leader.

#2 Assertive, But Not Aggressive

Leaders command attention. The CEO doesn’t rely on his title alone to get people to listen to him. He makes sure that people are listening. They not only use the right words, but also exhibit proper body language. But a defining trait of successful CEOs is that they are assertive. They stand tall, speak with confidence, and get their point across, and sometimes do so without being confrontational.

This also includes the ability to command and control one’s emotions. Without being rigid and cutting others off, CEOs can sufficiently disagree with others and execute their ideas. Conversely, they know how to appreciate others without being overtly emotional.

#1 Being a People’s Person

An important aspect of leadership communication in leadership development is emotional intelligence (or EQ). This is where a CEO successfully leads a team by making those around them feel valued through the use of “street smarts”. Once again, this further relies on a variety of communication skills, such as maintaining eye contact, good listening skills, and most importantly, empathy. Important to note here is the ability to listen to their “gut” in such situations.

Summary

As the key link between the organization, the industry, and society in which it operates in, the CEO needs to have communication skills instilled that include empathy, active listening, public speaking, and confidence.

For more information on Tip of the Spear’s Business Advisory Services where we specialize in providing communication skills training for leaders, executive coaching, and leadership development use the CONTACT US page of this website.

leadership development

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