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The Leadership Challenge: Active Listening – 3 Tips!

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The Point: You might be listening, but do you really hear what your stakeholders are saying? At Tip of the Spear we frequently pose this question to the leaders we work with in our Business Advisory Services. The answers we receive are unfortunately shocking (and not in a good way!) Besides, what’s at stake if you don’t listen effectively as a leader? Only everything! So in this post, we set out to explore the leadership challenge of Active Listening and provide 3 tips… Enjoy!

Leadership Challenge Active Listening 3 Tips

Active Listening by Carl Rogers

Active listening or reflective listening was originally defined by noted psychologist Carl R. Rogers. The basics of active listening are to put ones concerns, attitudes and ideas to one-side while listening to others. The theory goes that without these distractions one will be able to observe not only the conscious signals displayed by others, but the unconscious ones as well. Therein you’ll be able to identify the true meaning behind the words that are being spoken.

Typically, active listening is reflected in the following interaction/behavior elements:

  • Providing your undivided attention
  • Encouraging the other party to continue
  • Restarting a potentially stalled conversation
  • Self-disclosing with the desire for reassurance
  • Knowledge improvement, confirmation, and/or correction
  • Connecting the dots in a loosely structured conversation
  • Insight improvement
  • Rapport building

I Listen, Therefore I Hear?

So active listening typically comes down to hearing, and therein a comprehension of what is happening/when. But more importantly than listening is equipping yourself to do something with what you just heard. With that in mind, a robust conversation can take place where ones actions are directly correlated with what was said, including clear comprehension not only of what was discussed, but what next steps will be.

So if so many leaders are listening, why do so many stakeholders feel that they are unheard?

3 Tips for Active Listening

I once participated in a seminar that had quite the magical leader presenting his view on everything active listening. He had three tips that I’ll share with you if you want to become a much more dynamic leader in the active listening space:

Active Listening Tip #3

You must focus intently on the speaker, so much so that you can see the color of their eyes clearly. Why is this important? The leader shared that if they maintained this level of focus, few distractions could interrupt their discussion.

Active Listening Tip #2

Repeat the keywords spoken internally to yourself three times. Why is this important? The leader shared that if he categorized the main topics by repeating them to themselves three times, a virtual card catalog of keywords was created for the conversation. A catalog that could be easily reviewed at a later date when called upon.

Active Listening Tip #1

You have to care. Why is this important? If you don’t care about the other person, the topic their speaking of, or about anything you will never retain anything with the conversation. It sounds simple, but Carl Rogers would have you put your own thoughts/concerns out of the way so as to be fully present in the given conversation.

 

SUMMARY

In this post we’ve explored the leadership challenge of active listening and provided 3 tips to help you as a leader. Most leaders contend that their role as a leader is to provide direction to their stakeholders. In maintaining this “telling” strategy, they rarely focus on the importance of not only what is being said but who is saying it.

 

Sam Palazzolo

PS – If you like this post, I hope you’ll share it with a colleague. I know you’d also like a copy of my latest book, titled “Leading at the Tip of the Spear: The Leader.” In this work I explore the challenges of leading yourself as a leader (and review a roadmap for success). Here’s a link to the book on Amazon: https://www.amazon.com/Leading-Tip-Spear-Sam-Palazzolo/dp/1981860436/ref=sr_1_1?ie=UTF8&qid=1527785570&sr=8-1&keywords=sam+palazzolo+leading

Mergers & Acquisitions: The Problem with Acquisitions – 3 Tips!

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The Point: The usage of acquisitions to divert and reshape corporate strategy has never been more prevalent than in today’s new economy. Today, many leaders prefer purchasing a company as a way of creating easy access to products, technology, markets, management talent, or assets as less risky and faster than picking up similar goals via internal endeavors. So at Tip of the Spear Ventures, we put our M&A hats on and wondered “What is the problem with acquisitions?” After all, it would appear to be not only in vogue, but a relatively easy approach to accomplish organizational growth goals. So in this post, we’ll explore Mergers & Acquisitions: The Problem with Acquisitions along with providing 3 tips… Enjoy!

Mergers Acquisitions Problem Acquisitions 3 Tips

M&A Headquarters… We have a Problem!

It is now very clear that there is a difference between (1) acquiring a company and (2) making it work! There are countless M&A corpses strewn along the business super-highway as reminders. As leaders, we need to understand how to manage acquisitions better and not looking beyond conventional advice.

To make acquisitions work, most analysts often stress one of two methods. First of all, the strategic fit between the target and its acquirer, and secondly how important the proposed subsidiary can provide/adapt to the parent organization’s technique (or modus operandi).

M&A Round Peg in Square Hole

The need to meet an organizational fit between the two companies was what the other approach stressed on – that is, by matching corporate cultures, demographic features, or administrative systems. The success of an acquisition is guaranteed if the degrees of strategic and organizational fit are enough.

Most often, friendly acquisitions that follow this advice fail to work, why? Managers can gain insight into this question on the real acquisition process and not the strategic fit or organizational fit.

3 Tips That Affect the Result of the Process

Recent research reveals three tips, or factors, inherent in the process can affect the outcome:

Tip #1: Fragmented Perspectives

As a result of analysts and specialists involvement in a specific ability and independent goals, fragmented and multiple views of the agreement may occur. General managers may find it difficult to integrate these perspectives. Most of the time, analysts with specialized skills and managers dominate the process of acquiring a company. It will be difficult for managers to support a generalist grasp of the transaction just because of the need for complex technical analysis and number of tasks to complete.

Tip #2: Integrating Perspectives

When the momentum to close the deal is increasing, it can force closure prematurely and thereby limit any consideration of integration issues. The challenges of fragmented perspectives are conquered by top executives if active roles are performed during the acquisition process. Strategies to structure balance among different groups and interests to ensure the proper analysis of integrated sets.

Tip #3: Some Ambiguity Issues

Most of the time, buyers and sellers were unable to resolve some important areas of ambiguity before agreements are complete. Financial analysts and researchers often describe acquisitions as acts of strategic calculation. In sharp contrast, those involved directly with the acquisition process always point to powerful forces beyond managerial control that increase the speed of the transaction.

So What Exactly is the Problem with Acquisitions?

The factors above may manifest acquisition plans, which might be over an extended period, or amid transactions, which will probably be in haste. For every procurement, supervisors ought to consider what factors are making the procedure accelerate and recognize transparency between corporate strategy and other factors like the interests of personal profession or special groups and personality issues – all these intertwine in most cases.

SUMMARY

This is the perfect moment senior leaders need to reevaluate their assumptions about acquisition actions in a principal way – neglecting this will cause a problem with acquisitions. Preservation reassessment by the boards and executives in both purchasing and target organizations with regards to the procurement’s purpose and their capacity to gain benefits in the long haul from the proposed combination may uncover different issues that each party ought to know about. Building up superior understanding of the inconspicuous but useful role that the acquisition procedure plays in the outcome of procurement is an imperative piece of the first reassessment.

Sam Palazzolo

Leading at the Tip of the Spear Lunch Offer

Business For Sale?

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With the continued expansion of the economy, there’s no time like the present for would-be entrepreneurs to consider launching a business (Especially when you consider the recent tax and regulatory reform). Tip of the Spear Ventures’ Mergers & Acquisitions (M&A) Business Advisory Service was established to (1) assist those desiring to purchase a business, as well as (2) those business owners looking to exit or sell their existing business.

Business for Sale_Mergers and Acquisitions

A recent UBS study titled Q1 Investor Watch Report, reports that nearly 60% (58%) of sampled wealthy investors would consider starting a business. The report also reflects 52% of existing business owners are looking to capitalize on the robust economy and sell within the next 5-years (20% would like to create a succession plan whereby heirs would take over the business responsibilities, while 18% say that they will opt to simply shut the business down). Why the large percentage of business owners looking to exit? The study found 2 succession reasons in particular:

  1. Succession plans whereby the business would be turned over to heirs reflect that these successors would rather have cash in the bank versus ownership in the business (82%).
  2. Millennials also reflect a propensity to hold back and not run a business, citing business ownership and entrepreneurship are simply too stressful (80%)

Tip of the Spear Ventures’ M&A Business Advisory Services seek to assist both those looking to purchase a business (Buy-side) as well as those looking to exit their business (Sell-side). Our services combine the best of counsel ranging from M&A expertise, Accountancy, and facts of Legal matters.

To find out more about Tip of the Spear Ventures’ M&A Business Advisory Services,please contact us by phone @ 855.97SPEAR (855 977 7327) or email: info@tipofthespearventures.com.

What Are Your 2018 Sales Business Development Resolutions? – 6 Tips!

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The Point: Nothing happens in business until you sell something! If that’s the truth, as we start-off another year here at Tip of the Spear Ventures we asked ourselves “What are we going to see in terms of Sales + Business Development activity that is going to make our goals become reality?” So in this post, we’ll explore 6 tips that we believe will make the difference in your 2018 sales business development resolutions… Enjoy!

What Are Your 2018 Sales Business Development Resolutions 6 Tips

“And they’re off!” the horse track announcer calls across the public address (pa) system. Just like the horse race, so begins another year with all the hoopla/excitement that a new calendar deserves. “This year is going to be different” a leader tells me as we kick-off a new engagement. “How so?” I ask. “We’re going to do things different. Last year, especially as the year drew to a close, I found us as an organization in a ‘rut’ that we couldn’t get out of. We have goals of lead generation, sales acceleration, and next-level business development. So this year we’re going to avoid the ‘rut’ and drive towards accomplishing our sales business development goals.” What follows are the 6 Tips (or goals) that this leader sees as the success tasks for the New Year…

Tip #6 – Two Brains are Better!

You must have heard that two brains are better than one, and this can be a huge asset in Lead Generation. This is the theory that two leaders will provide enough perspective to align towards a better alternative than would have been achieved in/of their own. When a leader goes out in search of a business partner to have stronger and better plans for their small business, sharing information and deciding which way to go often works out for the better. Not only do the brains need to be compatible, but there is a lot more to it. I’m not advocating that leaders with similar brains should align, but often times leaders with differing thoughts can for even greater alignment/future direction. Out of everything else the two partners should be able to drive the business in the best manner together forward.

Tip #5 – Leveraging Technology (Artificial Intelligence – AI)

Can you ever have enough technology when it comes to lead generation, sales acceleration, and next-level business development? Another opportunity to consider in the coming year is adding Alexa (or a virtual assistant) to your workspace. Not only will your schedules be organized/optimized, but you can incorporate Alexa into almost everything you do. From scheduling meetings, managing clients and to-do lists and all those little tasks which you would rather not do because they take a little longer in doing. This type of technology is beneficial in uncountable ways for your sales and business development efforts.

Tip #4 – Cross-Functional Teams

No matter how much technology you have, it still comes down to people in business executing sales acceleration initiatives drafted. So why not adopt cross-functional teams to achieve your goals with less consumption of human energy and having more productive outcomes for your business. The cross-functional teams can prove to be a good support for the business plan when they are competent and collaborate and cooperating at the same time. These teams can handle a big part of your sales acceleration and lead generation.

Tip #3 – Communicate the Sales + Business Development Plan!

So far this year, I’ve had a few disturbing moments when it comes to business leaders and their sales business development plans. The disturbing sales and business development moments come primarily in the form of not wrapping up 2017 aggressively and not having a sales acceleration plan in place for 2018. Now you and I both know that business can be unpredictable, and that best laid plans can become unraveled in a matter of what appears to be moments (especially in sales business development for those leadership members!) But to not finish strong (it’s not a matter of wanting to finish stronger!), often times comes down to not communicating the sales + business development plan to those expected to execute (and don’t get me started on the topic of accountability – a topic for a future post!) Communicating your idea in the best way possible is the key to manage a leading business. Communication serves the longest and healthiest life of a business (As business communications are largely dependent upon the presentations that are delivered to the potential partners or clients). It is very important to have some highly interactive and well explained and professionally created and creative presentations, but the content isn’t enough. You should definitely know the depths of what you want to deliver to the senior partners or clients of your business.

Tip #2 – Learn How to Negotiate

Learning to negotiate in a more effective way for this year is a key to the lifelong learning that I often see as a key to success (Especially when it comes to success in lead generation, sales acceleration, and next-level business development!) There are several tactics that make negotiations easier and more interesting. Being persuasive and being able to deliver your idea more effectively shows the best of a businessman.

Tip #1 – Communicate Up

Keep your senior management team in a constant supply of information and reviews about your business lead generation, sales acceleration, and next-level business development. You should be able to communicate the progress and the hurdles of your business to them. The senior management is able to look and help better when your reviews are honest and accurate. While they might be able to see the details from a metrics perspective, provide the “reasons” why initiatives are on/off-track so that they get the full picture.

SUMMARY

Keep your lead generation, sales acceleration, and next-level business development mission statement in line with your business strategy. Try to incorporate new ideas and keep yourself open to new avenues of technology and management. Just like Alexa, there are so many more technology (Artificial Intelligence – AI) that can make business handling far more easily and manageable. Look into all those options available for you and choose those best according to your needs and requirements.

 

Sam Palazzolo

Leading at the Tip of the Spear Lunch Offer

The Leadership Challenge: Swearing – 1 Tip!

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The Point: We’ve all had those heated moments of leadership where using swear words seems like an appropriate choice. Call it lazy, call it a limited vocabulary, call it an attempt to add “humor” or levity to a situation, hey you can even call it getting your “street cred” in certain situations! But are any of these situations appropriate to swear? Should you breach the line of “in-good-taste” and swear in the workplace? In this post we’ll explore the leadership challenge of swearing and provide 1 tip (Yes, just one)… Enjoy!

The Leadership Challenge Swearing 1 Tip

I Swear, Therefore I am!

Apple’s release of the swearing emoji appears to capstone the era of bad taste. What was once a business climate of professionally dressed stakeholders in an organization, slid to business casual and landed in casual/inappropriate attire (as an organizational leader, does it blow your mind that focus is given to dress code instead of driving revenue generation or shareholder value? It should!)

Following this trend in dress code is the vocabulary that organizational leaders and their stakeholders use. I did some consulting work with an organization recently where all (leaders and stakeholders alike) seemed to employ the continuous use of the F-word expletive. As one leader of the organization shared with me when I inquired as to the F-words prevalence “That’s just our culture here… Think of it as fuel for our engine!”

Swearing… It’s What’s for Breakfast (Lunch and Dinner!)

The essence of swearing is derived from civilization’s back alleys, back countries, and backyard sporting events. If the goal of business is to push forward their initiatives/agendas, then why do so many leaders revert to this backward vocabulary choice?

Now I’m no angel! There have been plenty of times (more than I care to admit) where in a round of golf a mishit ball has caused me to exclaim a few choice words (Yes, Mom… Even the aforementioned F-word!) I’ve even worked for a leader right out of graduate school that used the F-word in his vocabulary as nonchalantly as Cousin Frankie requesting to pass the potatoes at Thanksgiving dinner. But does it have to be this way?

1 Tip for The Leadership Challenge of Swearing

I would contend that leaders, and stakeholders alike, would achieve much more success and create harmony in the workplace if swearing was done away with. If as a leader you are looking to advance agenda items, and as stakeholders execute said items, then why would you succumb to swearing?

So here is my 1 tip for the leadership challenge of swearing:

“If you feel as though you must swear… Just don’t do it!”

If the laws of persuasion and influence are alive and well (Thank you Dr. Robert Cialdini!), your vocabulary can help elevate your consistency, likeability, authority, social proof, scarcity, and reciprocity moments. If you’ve spent your entire career building your professionalism, why would you undo it all in a split second with a poor word choice? Know this much… It will take effort and energy NOT to swear.

SUMMARY

In this post we’ve explored the leadership challenge of swearing and provided 1 tip. You can learn a lot about a person by the vocabulary they select. Perhaps there is room for swearing in the locker room, but the boardroom?

 

Sam Palazzolo

PS – I’m proud to say at Tip of the Spear and our platform companies that we’ve had in place for over five years now a “No F-Word” policy. This policy prohibits stakeholders from directing the f-word at each other. It’s written into our code of conduct, and can be used to release one of their duties. I understand that vocabulary is a choice, and am a proud proponent of one’s first amendment “freedom of speech” rights. However, there are plenty of places where one can work if their choice is to employ vocabulary unbecoming.

PPSS – Here’s a nice use of the f-word: “The ‘F-word’ you must use every day in your career” by Danny Rubin