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the leadership challenge

The Leadership Challenge: Crucial Conversations with Your Worst Employees

September 4, 2014 By Sam Palazzolo, Managing Director

The Point: We’ve all been there before as a leader… How do you effectively manage your worst employees? Every organization has them, right? They come in with a negative attitude and spread out like the ebola virus. The more negativity in the workplace, the less productivity there will be for you/your organization. So how do you effectively manage these “difficult” employees is a crucial leadership challenge. Here are some practical steps you can use to successfully identify/overcome this leadership dilemma… Enjoy!

The_Leadership_Challenge-_Crucial_Conversations_with_Your_Worst_Employees

Identifying Problem Areas

There are some defining traits of bad employees. To start off, they exhibit negative emotions toward the organization, and never miss an opportunity to make snide remarks about company leaders or co-workers. As mentioned above, such negativity can easily spread like the ebola virus in the work place.

This could eventually turns into insubordination, where the employee might refuse to perform a task, and in doing so, disrupt the entire workflow.

Secondly, bad employees also start or aggravate disputes in the workplace, thereby creating an uncomfortable team setting. This also makes problem resolution harder.

Thirdly, even if an employee isn’t overly negative and exhibit the traits described above, they may still be lazy and unmotivated. They neither focus on their work, nor let anyone do the same.

Assessing the Costs

Whenever you start to think that dealing with bad employees isn’t worth your time, remember that doing so can save your organization the expense of unnecessary hiring costs. The average cost to replace an employee is estimated at 150 percent of their annual compensation, and the cost is higher if they hold a leadership role.

Dealing with Bad Employees

Finding the source of bad employee’s bad attitude can help you manage behaviors without making them more upset. You have to consider factors like how does the employee interact with others in the workforce. You should also assess whether the change in attitude has followed a change in company policy, or their individual/personal workload. Many times, something happens in the individual’s life that triggers their bad attitude.

Once you know the root cause, confront the difficult employee privately and respectfully. Let the employee know how his or her behavior is negatively impacting the team and productivity. You have to be firm and discipline bad employees, but make it a point to keep the conversation professional and constructive!

Summary

To sum up, having crucial conversations with bad performers in your workforce is critical not only to the smooth working of your organizational operation, but also to your success as a leader.

To find out more about Tip of the Spear’s Business Advisory Services, including Leadership Development through The Leadership Challenge, please use the Contact Us page.

Filed Under: Blog Tagged With: leadership development, the leadership challenge

The Leadership Challenge: Calling Employees Out

September 3, 2014 By Sam Palazzolo, Managing Director

The Point: One mosquito, one damn mosquito can ruin the peace of the entire household. The same is true of a bad employee in your business. No matter how large your organization may be, a single lazy, unmotivated, and gossiping employee can negatively impact the performance of the entire workforce. Are you facing problems dealing with such people in your organization? Read on to learn some effective tips to handle this leadership challenge… Enjoy!

The Leadership Challenge: Calling Employees Out

Identifying a Bad Employee

When a policy is violated, or when there is persistent underperformance, you may clearly have a bad employee in your midst. However, what about all those workers who are just passing along and are not working to unlock their true potential? They only work enough to get by, and secure their position in the organization due to their experience.

When you are building a business from the ground up, or when you are trying to keep your company afloat during economic crises, such employees, no matter how good-natured they are, can actually hinder the growth of the company. As a leader, you have to call them out and have an honest discussion with such employees as part of your leadership development.

Why You Should Call Out Bad Employees – Top 3 Reasons

Reason #3: Send a Message

When you don’t discipline trouble-makers, you are setting a negative precedent that bad performance goes tolerated in the organization. You have to send the message that if an employee refuses to follow your rules and the company vision, leadership (or management) will not spare the rod. This is especially true in times of economic crises, where high levels of unemployment mean that each employee can be replaced with someone equally, if not more talented. This statement is not made to be a threat, because a person working under fear may underperform. Think of it more as a promise that they will be held accountable for not living up to their potential.

Reason #2: Solve Problems

Problem resolution is a major component of leadership. You can’t simply overlook an issue and expect the company to propel towards success. If this was a product issue, you’d probably develop a new one based on market feedback. Why wouldn’t you do the same with a disruptive employee?

Reason #1: You Lead as a Leader, Right?

Ultimately, everything reflects on you as a leader. If you let a problem get out of hand (which does happen when you ignore calling out bad employees), you will destroy your resume as a business manager and leader.

Take Action!

Instead of waiting until the last moment and letting things get out of hand, you should deal with employee performance proactively. Set the expectations of each team member in writing and ask each employee to create a plan of action showing you how they plan to succeed. After some deliberation, put them into action, and review them on a cadenced basis (daily/weekly or bi-weekly).

Congratulate employees that achieve their goals to boost their morale, while hold those employees accountable that are not fulfilling what is required of them. This will help to solve problems as they arise.

Like everyday life, ignoring a small problem only makes it bigger as time goes on. The same holds true when managing poor performers in your organization!

Summary

To sum up, you shouldn’t shy away from confronting bad employees. Disciplining bad employees is not an afterthought for leaders, something that they have to do as a last resort, but it is actually crucial to leadership development.

For more information on Tip of the Spear Leadership Development programs, including those leveraging The Leadership Challenge use the Contact Us form on our website.

 

Filed Under: Blog Tagged With: leadership development, the leadership challenge

The Leadership Challenge: Developing Creativity and Initiative

August 13, 2014 By Sam Palazzolo, Managing Director

The Point: We want to hire/create the best leaders. The main elements that highlight and distinguish leaders from others are their creative thinking and an urge to take initiative. Great leaders are known for utilizing their critical thinking capacity, and thinking out of the box. They utilize their talents to aspire and reach out for the stars, something which others can’t even dream of! Creativity and initiative are the critical elements of a leadership development program… Enjoy!

The Leadership Challenge- Developing Creativity and Initiative

A true leader is driven and exerts all efforts to successfully achieve their goals and ambitions. A leadership development endeavor should include a drive for taking initiative and utilizing creative thinking for acquiring excellence in the field. What is the leadership challenge then, right?

Leadership Development And Creativity

Aspiring to implement leadership development in an organization is a creative step in itself. Leadership development programs ensure prompting creative and critical thinking in an individual, being trained as a future leader.

To infuse creativity in an individual, the leadership development program ensures the adoption of a variety of tasks and additional responsibilities for the future leader, which trains them for the creative skills required in their organizational position.

360 degree feedback, formal coaching and job assignments are some methods and activities through which organizations strive to polish the creative skills of an individual being developed as a future leader. (Cauley & Velsor, 2004)

As creativity is a core distinguishing element of a good leader, every good and effective leadership developmentprogram ensures thorough polishing of these skills through vigorous efforts.

Initiative And Leadership Development 

Taking initiative and exhibiting the drive to take the plunge, is a factor which is deemed necessary for every future leader. The need to try out new ideas, learn about different techniques and methods and taking responsibility to take a risk, are vital and an essential skill of every leader.

An individual who does not try something new does not ensure personal development and growth, and this is something which leaders cannot afford to do. Without taking initiative, leaders can become stagnant and idle, and in this fast paced world, a drive and initiative to succeed is of vital importance.

Leadership development programs inspire initiative by encouraging employees to try out new ideas and follow them through. Assigning challenging and rewarding projects which inspire out of the box thinking, and utilization of unique methods, ensures skill development and personal confidence. Mentoring and coaching are effective techniques for prompting employees to take an initiative. New ideas and the initiative to try out something unique and ensure success, is one feature of an individual, which marks it as different from all the other leaders in the industry. A leader with a will to succeed and ensure personal and career growth, is one who can elevate an organization to new and superior heights in the industry, and ensure its prosperity and business expansion.

Summary

While developing leadership programs to ensure the proper training of the employees in a company, creativity and a drive for taking initiative is given great importance, as they are the sound pillars on which the foundation of leadership is built.

A multi layered and cross generational leadership, one which involves mentoring assistance and intervention is one which is required to instill and polish the creative skills in future leaders. Inspiring and encouraging aspiring leaders to take initiative and take the plunge prompts the development of the required leadership skills, within them.

To learn more about Tip of the Spear Leadership Development offerings, including The Leadership Challenge, CLICK HERE.

Filed Under: Blog Tagged With: leadership development, the leadership challenge

The Leadership Challenge: The 10 Most Endangered Leadership Communication Skills

August 12, 2014 By Sam Palazzolo, Managing Director

The Point: Neither you, your company, nor the society at large can function without good leaders. However, one thing we know here at Tip of the Spear is that so much has been said and written on the subject of leadership that it’s easy to be overwhelmed with all the ‘clutter’ out there. In this blog post, we’ll take a look at 10 essential leadership communication skills that are often ignored… Enjoy!

The Leadership Challenge - The 10 Most Endangered Leadership Communication Skills

#10: A Horizontal Business Model

Effective leadership communication skills ensure that all members of your workforce are onboard about important business decisions you make. In this way, they all feel part of the organization instead of being treated as isolated and insignificant. Could communication skills training for leaders help in your organization?

#9: Effective Communication Removes Bias

Leaders that are good at communicating are aware of their own biases and are proficient at controlling the egos of fellow managers and team leaders.

#8: The Ability to Take a Joke

Sometimes, a little sense of humor can help you illustrate a unique business solution and soothe any insecurity in your organization (especially in the face of uncertainty!) I worked with one organization that as part of their communication skills training for leaders series brought in comedians from the local comedy club… Brilliant (and FUNNY!)

#7: Taking Disciplinary Action is Necessary

While communication makes all employees feel valued, leaders know when to take disciplinary steps. However, sometimes the right words at the right time are often missing. In short, confrontation is also part of leadership communication skills.

#6: Effective Listening

Being a great communicator doesn’t mean you speak all the time. You also have to be a great listener. This makes your clients, partners, and employees feel valued as you listen to them, ask meaningful questions, and understand their issues. When you listen more, you can respond more effectively to what people expect from you. To read about the one communication skill that is most important in leadership development from one of our previous blog posts, CLICK HERE.

#5: Communication Stems from Confidence

There will come a rainy day in your business… Let’s face it, it will happen!  At such times, all eyes are on the leader. When motivation levels drop and stress levels rise, it is your job as the leader to bring back some enthusiasm in the workplace, which can only be achieved by staying calm and confident in your communication.

#4: Effective Communication Stems from Trust

Effective communication means learning to trust your team with your vision, without which you might never achieve next-level success in business. Learning to delegate is a key strength of leaders. Not to mention, when employees are delegated tasks more and more, they feel genuinely motivated to contribute to the company because you’re actually increasing trust levels accordingly.

#3: Honesty

‘Honesty is the best policy’ is an adage for true business leadership. Running a business means facing embarrassments and failures every now and then. Brave leaders are those that step up to the challenge, admit their follies, and face critics.

#2: Communication Breeds Flexibility

When you communicate effectively, your team will better be able to respond to change. Markets and consumers demands change rapidly, and unless you are well connected with your team, achieving results will become more difficult if they are unable to adapt.

#1: Non-Verbal Communication

Finally and most importantly, you need to remember that not all communication is verbal. When you are delivering a speech, training new employees, or listening to your clients, your facial and hand gestures matter a lot, and so does your posture. If you find yourself lacking in this respect, perhaps one of our Communicate with Influence program offerings can help you out (CLICK HERE to review the offerings available).

Summary

As we mentioned, there is so much written/said about communication skills training for leaders. Yet, leadership communication skills don’t seem to be on the rise! We hope that this blog post can act as the leadership development ‘spark’ needed to improve your communication skills as a leader.

For more information on Tip of the Spear’s Business Advisory Services where we specialize in providing communication training for leaders, CLICK HERE.

 

Filed Under: Blog Tagged With: communication skills training for leaders, leadership development, the leadership challenge

The Leadership Challenge: The #1 Reason Leadership Development Fails

August 12, 2014 By Sam Palazzolo, Managing Director

The Point: If you’re seriously considering a leadership training program for yourself/your organization, you can look forward to spending roughly $50,000 per participant (Need proof? Here’s a link to one of Stanford’s Executive Leadership Development programs). If you’re going to throw-down that kind of investment in an individual, you’re definitely going to want to see solid returns in short order! However, time and again, leadership development program after leadership development program seems to come up short on those success metrics. Worse yet, employees who participate often depart the organization around 25% per year over the next five years. So why does leadership development fail so often? In this blog post, we’ll take a look at what we at Tip of the Spear have identified as the number one (#1) reason… Enjoy!

The Leadership Challenge: The #1 Reason Leadership Development Fails

The #1 Reason – It’s the Training

We’re not known at Tip of the Spear for beating around the bush, otherwise we’d be called The Handle Ventures or The Shaft Ventures (neither tested well in our marketing studies!) The number one (#1) reason leadership development fails is the training experience. Back in 2008 I wrote a then (and even now) controversial article that was published in about 100 magazines titled “Should You Fire Your Training Department?” At the time, I sat on the Board of Directors for a Chapter of the American Society of Training & Development (ASTD). With the ASTD’s recent rebranding to The Association for Talent Development (ATD?), I guess even they were trying to get away from the stigma associated with training in the modern business environment!

So What Went Wrong… You Like Training Don’t You?

If you’re like me, you probably attended a training session or two over your career. Believe me, while I was the “odd” one in the room that actually looked forward to the experience (I mean who doesn’t like to learn something new, right?), my peers were typically far from excited. So let’s start at the very beginning and say that Training typically involved people being herded to an event instead of volunteering. The act of having people participate against there will actually turned the events into more of a hostage scenario than a welcomed part of their individual development plan (You have an IDP, don’t you?)

Clouded Learning? It’s the Training & Trainers Fault!

Regardless of hostage/volunteer status of the participants, the only people that sometimes seemed less prepared for the training were the people that were actually instructing the course themselves! Bad visuals (read that as death by PowerPoint) accompanied by lousy presenters only exacerbates the training session. How many times since a training session (go ahead, pick a training session) can you actually recall what was put up on the screen, or what the trainer actually said that was supposed to propel you to a higher state? If you’re like me… and I’ve sat through nearly 1,000+ leadership development sessions, less than a handful of the time. Quite the leadership challenge!

It’s About Implementation/Execution/Action!

To top things off, I want you to look at your office bookshelf and tell me what you see? If you’re like one of our clients (before they started working with Tip of the Spear obviously), you see a bunch of books/binders from training sessions that are sitting their collecting dust. Now I know when you came back from the training session you had every intention of implementing what you action planned out. However, something happened… You came back from the session, put the books/binders up on the shelf… and business happened! That’s right, you went right back to doing what you’d always done the way you always had. So what did you go to training for again?

The Answer: Executive Coaching

When I set out to work with a few organizations back in the late 90’s, I was a little frustrated. I’d worked at a premier consulting firm that produced volumes of solid action plans. However, upon returning to the client organizations to determine implementation success I was often really disappointed. It wasn’t as though all of the wheels had fallen off the implementation vehicle, but at least 1 or 2 had (Read that as 1 or 2 too many!) I knew there had to be a better way, and it presented itself to me one afternoon when one of the participants in a leadership development session asked me if I could coach them… The clouded skies parted and the sun shined down… EUREKA! Just kidding, there was no divine intervention present or maybe there was. I began coaching the individual on implementation/execution/action on the action plan developed during the leadership development program conducted. The results were immediate and powerful! I tested the coaching model over the next year and found this fact: Results from those that experienced executive coaching versus those that did not resulted in 65% better results.

Summary

If you’re frustrated with your leadership development training program returning less than desired results, try adding executive coaching on at the conclusion to ensure that you achieve greater implementation/execution/action!

If you’d like more information on Tip of the Spear’s Leadership Development program offerings, including those that incorporate The Leadership Challenge CLICK HERE.

Filed Under: Blog Tagged With: leadership development, the leadership challenge

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