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pandemic

COVID-19 Leadership: Are You a Success or Failure? 3 Action Areas!

November 8, 2020 By Sam Palazzolo, Managing Director

The Point: Grade yourself on your COVID-19 Leadership – Are you a success or a failure? You work your entire career to build your leadership brand. Day after day, week after week, and year after year you put forth a valiant effort (or, what we’d like call your “Blood, Sweat, and Spears!”) However, it only takes a moment to wipe out your leadership brand. And with the pandemic gripping the economy, the spotlight shined brightly on your leadership brand. Are you a success or failure so far? In this post, we’ll explore COVID-19 Leadership and determine if you are a success or failure as well as provide three action areas… Enjoy!

COVID-19 Leadership – Are You a Success or Failure?

As we prepare to turn the corner into 2021, I would ask are you a success or failure during these COVID-19 Leadership times? The Greek Philosopher Socrates is quoted as saying “Life contains but two tragedies. One is not to get your heart’s desire; the other is to get it.” 2020 was supposed to be a difficult year for leaders at all levels, as forecasters predicted an economic slowdown a year ago in 2019. Well throw on top of that economic financial recession the suffering and death resulting from the pandemic. COVID-19 has been a time where leaders have potentially experienced both of Socrates tragedies… Simultaneously!

If your heart’s desire as a leader is to be the best leader possible, the actions you have taken and are taking in response to this most disruptive leadership challenge will shape your leadership legacy. You may have achieved success in previous years, making what now seems like the “right” call (or decision) after “right” call. When times are good, it’s easy to get it “right” as a leader. However, now that we’re in a medically induced recession, the “wrong” call or decision is all too common.

The Reason It’s Lonely at the Top – Decisions

Leaders who consider themselves as employee-focused and friendly found themselves in the unenviable position earlier this year of making “tough” decisions. But some leaders chose to make these “tough” decisions actually an “easy” decisions or easy way out of bad business decisions. For example, after considerable review of their organization’s financial performance, many gathered their team members on virtual conferences not to announce a way forward but to share their decision to furlough (i.e., fire, layoff, dismiss) otherwise loyal associates with little to no sensitivity. Worse yet, some other leaders elected to adopt the strategy of “no action” and did nothing (Yes, doing nothing is a choice and therefore a decision). It was only a small minority of leaders who elected to pursue the aforementioned way out or forward (Truly the “tough” decision!)

As the pandemic gripped the globe, I was asked to act as an outside leadership and change consultant on several C-suite level COVID-19 taskforces for our clients. In this role, I had a front-row seat on vastly different crisis leadership approaches. Those differences prompted me to ask the C-suite leaders I worked with what they were learning as a leader from the pandemic. Not only were these C-suite leaders eager to discuss their strategies and insights, including their uncertainties and fears, but they also wanted to hear what other leaders were doing (Perspective on not only successes, but failures as well). These discussions seemed positive, productive and progressive, allowing the C-suite leaders to reinforce certain behaviors moving forward as well as discard others. With doubt, uncertainty, and a lack of clarity we both found value in taking the time to reflect and strategize for a better tomorrow today.

The Power of Zoom

These C-suite leader conversations as measured through Zoom-metrics have consisted of 2,000+ Zoom meetings and 200+ Zoom webinars being conducted on a variety of topics (Leadership, Change, Strategy, Accountability, Delegation, Sales + Business Development, Marketing, Human Resources, Operations, and Finance). C-suite leader attendees were from a variety of industries (Automotive, Banking/Finance/Insurance, Biotechnology + Pharmaceutical, Government – Federal and State, Retail, and Technology – Hardware and Software) representing for-profit and nonprofit organizations, and were geographically dispersed across North America, South America, Europe and the Middle East.

It’s important to note a finding that presents itself in these difficult leadership times, that being leaders – especially high performing ones – are extremely harsh critics of their own performance. While most organizational stakeholders (representing company peers and subordinates) would gage the C-suite leader’s performance as Above Average on a five-point Likert scale (Excellent, Above Average, Average, Below Average, and Very Poor), most C-suite leaders ranked themselves as Below Average (with the harshest of critics ranking themselves Very Poor). That’s right, these seemingly superior C-suite leaders who during previous times reflected little/no self-esteem or self-image issues, now during COVID-19 were convinced that they were not leading up to their fullest potential (perhaps the key is developing “self-compassion” skills as Margaret Wehrenberg Psy.D. shares in her Psychology Today article titled, “What to Do When You Are Your Own Worst Critic”).

COVID-19 Leadership: Are You a Success or Failure? 3 Action Areas

So, during this COVID-19 Leadership moment, do you consider yourself a success or failure? The aforementioned conversations focused on leaders, regardless of their success or failure orientation, excelling in three (3) broad action areas. COVID-19 leaders want to be known for leading with:

  1. Courage (Having created environments with effective Strategies, Action Plans, Goals, Communication, Organization Alignment, Operational Excellence, and Organizational Proficiency)
  2. Poise (Having created environments with Contingency Planning, Organizational and Team Member Prioritization Rankings, Science versus Art, and Championing Ethical Leadership), and/or
  3. Dignity (Having created environments present with Calm, Morality, Compassion, and as odd as it sounds Love)

SUMMARY

I would ask you the same questions I asked these C-suite leaders in closing:

  • What do you want people to say about your leadership during the pandemic?
  • How sure are you that you will be perceived that way?
  • Most importantly, what can you do today to ensure your desired legacy is realized now and into the future?

Sam Palazzolo PS – If you liked this article, you’ll love my “Best Leader in 30 Days!” course! In daily 5-minute or less learning lessons, you’ll be on your way to becoming the best leader possible. For a limited time, you can access the course for FREE by CLICKING HERE

Filed Under: Blog Tagged With: best leader in 30 days, covid-19, leader, pandemic, sam palazzolo

Q&A with Tip of the Spear Ventures’ Sam Palazzolo

June 2, 2020 By Tip of the Spear

‘We went from talking about sales acceleration and strategic plans to working in survival mode!’

Sam Palazzolo
Sam Palazzolo

I’ve been counseling businesses from the Fortune 500 to small businesses as a strategic partner for more than two decades. Believe me… I’ve seen my fair share of ups and downs! Perhaps that’s why I was recently interviewed to gather my thoughts on where we’re at as a business community and what we must do in order to recover successfully. Here is a transcript from that interview… Enjoy!

Interviewer: How would you describe the current recession… How does it compare to 2008?

Sam Palazzolo: I remember well the great recession of 2008. I had just left a successful corporate career at Toyota, including working retail running a few large franchises. I had just launched my second company when the recession hit (Good timing, right?) What we are seeing now is a similar pattern, albeit greatly accelerated. The difference between is that was a financial meltdown… This is a medical pandemic induced recession.

After successfully exiting a startup I was leading, I formed my current company (Tip of the Spear Ventures) in 2012. Part of my job is providing business advisory services to a host of clients. The advisory services focus on three (3) specialties as subject matter experts (SMEs):

  1. Sales / Business Development
  2. Mergers & Acquisitions
  3. Business Turnarounds

Interviewer: Set the stage for us… How were things going before all this happened?

Sam Palazzolo: I had been on pace to travel this year for 40+ weeks, down from my typical 48 weeks annually. The clients I visited were actively seeking help with their businesses, primarily in architecting Strategic Plans and Sales / Business Development blue prints until it all blew up and the phone calls started.

Interviewer: What hit first?

Sam Palazzolo: At the same time the order came to shut down and stay home, there was also a request to identify what to do now? So we were working right away with business owners early on.

Interviewer: How did your job change through all this?

Sam Palazzolo: I spent the majority of my days answering phone calls, texts and emails. We pulled together some intellectual property regarding the pandemic, and specifically what to do about it as a business leader. Based on our research, we compiled and presented webinars… Lots of webinars! To date, and we just calculated this figure at the end of May, we had completed roughly 70 webinars.

Interviewer: What were the webinars about?

Sam Palazzolo: We took a two-pronged approach. The first focus was on business survival — what can businesses do to preserve cash runway, raise funds, adjust sales forecasts, consider appropriate marketing, implement headcount strategies, and control capital spending.

These played themselves out in webinars on leadership, working remotely, virtual sales techniques, serving the customer virtually, and more. At the end of each webinar, we always make a point of polling participants for what additional topics they’d like to see researched/presented. This has fueled future session development on all too timely topics.

Interviewer: What kinds of issues have you encountered along the way?

Sam Palazzolo: Like everyone else, we’re working remotely. This poses several challenges, namely ensuring that you have the proper home office setup (Best internet bandwidth available, phone connections, etc.) You can count on the unexpected occurring! The big question is how will you overcome these technology challenges and make sure you receive forgiveness from participants.

Interviewer: What other issues are business leaders dealing with?

Sam Palazzolo: The top issues are reduction in income and sales, of course. Businesses were closed by direct order of the government, considering some essential and the vast majority non-essential. That’s what makes this unique. Usually a downturn in the economy takes a little time to develop, giving business leaders time to prepare. But this was on a huge scale, all at once. Roughly 15% felt as though they were thoroughly prepared to face the oncoming pandemic… Only 15%!

Interviewer: What’s the scenario in a normal recession?

Sam Palazzolo: Typically, if you think about an economic wave, the crest of the economic wave, things are going well and then something happens that starts a decline and the economy contracts. Normally that takes weeks or months to play out. Then you hit the bottom of the recession, the trough, that can last 16 to 18 months and the recovery begins, eventually leading back to prosperity. What makes this so unique is the sudden drop-off to a recession. As I mentioned previously, this is a medical pandemic NOT a financial pandemic. Regardless though, in a matter of days things began to plummet putting an immediate hardship on all businesses.

Interviewer: So, if everything reopens, is there a shortcut to the recovery phase?

Sam Palazzolo: Some believed early on that it could return to normal as quickly as it came upon us. A lot of it depends on how this plays out with the virus itself. People are now understanding it’s going to be with us for a while, which means a new normalcy, new health and safety standards across the board. It’s going to change a number of existing business models. People at this stage are doing a lot of hypotheticals about how requirements will affect business. The customer base, the employees, the supply chain.

Interviewer: Where are we now?

Sam Palazzolo: We’re in the pre-recovery period right now. We’re still assessing new information from the state and regulatory agencies on how to reopen. A number of businesses are weighing their options — is it worth continuing or just shut the thing down and move on. That’s a tough, stressful period for business owners and families. Our acquisitions business has helped identify a positive recovery path. Keep in mind, in any downturn in the economy you’ll see some businesses end up closing. Those businesses who do survive are often in a much better place. The reason being, former competitors are gone, creating an opportunity to grow. Others find new opportunities. It’s a cycle.

Interviewer: What is happening now with your clients?

Sam Palazzolo: We went from talking about sales acceleration and strategic plans to working in survival mode!

Filed Under: Blog Tagged With: leadership, pandemic, sales, sam palazzolo, strategy

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