leadership communication skills

The Point: Why study communication skills of great leaders? Well, simply because great communication is one of the major denominators (if not the only one) between social, political, and business leaders across the globe. And since we stress so much on communication skills training for leaders, it is only logical that we take some cues from those in key organizational positions that are performing at what we consider to be a ‘great’ level. Simply put, if you want to excel as a leader in your organization/industry, make sure you have the following 10 key communication skills embedded in your leadership toolbox… Enjoy!

#10 Engage With Your Workforce

As an executive, you may have to send emails and memos to your workforce on a regular basis. But whenever you get the chance, forego corporate communications and engage with dialog with others. When you engage with people in conversation (as compared to monologues), you automatically increase the effectiveness of the message.

#9 Gather Facts Before Taking Action

This follows from the previous leadership communication point. When you engage with your workforce on a regular basis, you will generate honest feedback instead of sanitized versions of the truth. The benefit is that during times of conflict, you will have all the facts needed to thoroughly evaluate the situation. As a result, you will make impartial decisions as compared to executives who are so detached from their subordinates that all they get is one-sided information.

#8 Clarity is King

In today’s corporate world, time is a rare commodity, especially if you are operating in a highly competitive industry, or one that is constantly undergoing change, such as technology. If you need to make split-second decisions and want your employees to be informed of a change in company policy, then just get straight to the point. This is especially true if you are relaying bad news, such as a drop in cash flow. Get some pointers on getting straight to the point from Churchill’s WWII speech: ‘the news from France is very bad….’

#7 Speak Only to Add Value

Improving your leadership communication skills is an essential part of leadership development, but this does not mean that you increase the frequency of speaking to your workforce. Speak only when it’s necessary, and do so only to add to the listener’s experience. Otherwise, people will come to resent your interactions.

#6 Welcome Criticism

This is the true mark of the leader. The leader doesn’t shun or shout down dissenting opinions. Instead, he welcomes as an opportunity to learn more about what people around him are actually thinking. This takes us to the next point…

#5 Listen More

Great leaders know that communication isn’t one-way traffic. There is great wisdom in listening to what others have to contribute to a discussion, even though you may have the final say. In fact, just by the (not so) simple act of listening, you will learn a lot, which is necessary to stay on top of your game.

#4 Body Language and Eye Contact

Communication doesn’t only refer to strong oratory skills. You also have to take non-verbal cues into account, especially body language and eye contact. The way you stand, your hand gestures, and your eye contact with your audience plays a major role in the receptivity of the message.

#3 Body Language of the Audience

Conversely, you also have to pay attention on the body language of the listener. Also try to take cues from his facial expressions to gauge if he truly understands the message.

#2 When you Speak to All, You Speak to None

When your messages are directed to everyone without any specificity, people will have an excuse to avoid personal responsibility. However, since leaders not always have the luxury of dealing with people in one-to-one settings, you should the develop the habit of tailoring your messages in a way that each person in the room feels that you are talking to them.

#1 Know your Material

Finally, if you want to command authority from your listeners, you need know your material really well. Only when you have subject expertise can you get people getting interested in what you have to stay, and this will positively influence the response you get.

Summary

Communication skills are essential if you want to mature as a leader. The job of a C-Suite executive is not an easy one as s/he has to hold their organization together, and this is only possible via robust communication skills.

If you’d like more information about Tip of the Spear’s Business Advisory Services, consisting of Centered Executive Coaching, Leadership Development through ‘The Leadership Challenge’ methodology, and Communication Skills Training for Leaders use the CONTACT US page of this website.

The Point: Does having the necessary qualifications and certification in your field guarantee job security? While as a leader you know good education improves your chances of getting hired, staying on that job and being promoted is an entirely different animal. Leadership communication skills typically requires dignity, perseverance, and most importantly, communication skills training for leaders. This is the total package of leadership development, which is perhaps the only way of achieving long-term success. Likewise, failing to learn essential communication skills spells doom for everyone in the organization, including C-Suite executives. This article lists communication five (5) blunders that can (and should!) jeopardize an executive’s career… Enjoy!

#5 Flirting on the Job

It should go without saying, but a leader we met with last week was unceremoniously dismissed from this organization of 10+ years because he flirted on the job. Many actually see flirting as a way to climb up the corporate ladder. Here at the Tip of the Spear Ventures firm, we don’t promote Machiavellian, Venus, or even Cupid-like tactics. Instead, we look to provide genuine leadership development education through the proven Leadership Challenge methodology. Hence, take our advice and refrain from flirting, as it can easily be taken the wrong way (I’m not certain there is a “right” way here!)

#4 Emailing News That Is Best Delivered in Person

As a leader unfortunately we have to at times deliver bad news (Hopefully this is the minority of the time). This bad news could include something significant to the organization’s employee structure, such as layoffs. When you deliver such news via email, stakeholders (those being relieved of their duties, as well as those staying) will obviously lack body language and other non-verbal clues needed to deal with the emotional response following the message. As a leader, there also will be an opportunity for you to stand and face the unpleasant music (See point #3 below). That is why as a leader you should always convey bad news in person, and picking up clues from the recipient’s body language and facial expressions whether they are comprehending the key parts of the message or not. Clarity could go a long way in minimizing long-term disruption.

#3 Shying Away from Difficult Conversations

This follows from the previous point. But along with delivering bad news, a leader also needs to give negative feedback from time to time. When you avoid such conversations, you are giving way for small problems to escalate into larger ones that will ultimately reflect negatively on you. So, deal with negative behavior head-on. First listen to what the employee has to say about his performance (listening being a key leadership communication skill as well) and see whether the issue is genuine or not. In any case, you need to have the ability to communicate assertively in order to be heard by your workforce.

#2 Not Maintaining Eye Contact

Everyone knows that you listen with your ears, but maintaining eye contact is essential to let the other person feel that you are actually listening. Body language matters when it comes to leadership communication skills. Hence, if you fail to maintain eye contact, this not only is considered a sign of disrespect, but people will also think that you are a (to use the term) ‘shady’ person.

#1 Beat Around the Bush Messages

Finally, a sign of effective communication is the right choice of words so that you can communicate your message in the shortest amount of words possible. Think of Twitter: If you had to deliver your message in 140 characters or less, what would you say? How would you say it? This is a trait to be sought in the fast-paced corporate world of today. On the other hand, going on ceaselessly about a single point makes people think that don’t know what you are talking about.

Summary

In short, without effective communication skills training for leaders, you are not likely to last long and achieve your full potential in the work environment, no matter how high you stand in the organizational hierarchy. You need to be respectful of your employees and use nonverbal cues when communicating, such as eye contact. Most importantly, you should have the ability to both encourage and discipline stakeholders.

If you’d like more information on Tip of the Spear Ventures’ Communicate with Influence series, specifically aimed at communication skills training for leaders, use the CONTACT US page of this website.